Dear customers!
We have prepared this purchase guide to enable better orientation and quicker purchase. Here you will find the instructions on product search, order creation and submission as well as information on how to proceed in case of a withdrawal from contract or a warranty claim.
- How to order goods
- Selection of goods
- Payment and delivery method
- Shipment tracking
- How to return goods
- Why you should purchase from us
- Frequently Asked Questions
How to order goods?
You can order goods easily with a variety of methods:
- via our e-shop Trendy-mama.com,
- via e-mail to info@trendy-mama.com,
- via phone: +421 944 627 725,
- via text massage to: +421 904 801 759
If you have decided to purchase goods via our website, we have prepared a simple set of instructions which will guide you through the entire ordering process in several steps.
- How to search goods
- Why should you create an account
- How to log in
- How to acquire a discount code
- How to find out about the availability of goods in stock
- How to pay
How to search goods
You can search for goods in our e-shop simply by choosing the category, age of the child or even by the manufacturer’s brand. If you have a clearer idea about what you want to purchase, feel free to use the option to search by the product name or type.
Are you looking for gift recommendations? Get inspired by our blogs. Or take a look at our current special offers.
Difficult to decide? Please contact us and we will advise you! You can call us on our phone number +421 944 627 725 or send an email to info@trendy-mama.com.
Why should you create an account
The registration at our e-shop takes only a couple of seconds and will significantly speed up and simplify your current and future creation of orders. Click on the top right “Log in/Register” button in order to register and fill in your personal data. They will be used for the execution of the order and the creation of a purchase document, an invoice. Your data are secure with us and we respect your privacy. We do not provide information to third parties.
The registration is not compulsory for the creation of an order, but you will save time on future orders. At the same time, you will be informed about current special offers, gifts which go with the purchase and new products.
How to log in
You can log in to your account by clicking on the top right “Login/Register” button, fill in your log in name and password and click on the “Login” button. You can also log in during the ordering process itself, in the section Delivery Information
How to acquire a discount code
You can acquire it by following our e-shop or via Facebook. The discount code validity is limited by the offer.
You can enter the code during the creation of the order and can use it only once. The discount code is considered to be used only when the order is submitted for processing. Enter the discount code during the first step of the creation of the order.
How to find out about the availability of goods in stock
In the product preview you can see whether the product is in stock. In rare cases, for example during the pre-Christmas period, it is possible that multiple customers purchase the same goods and we run out of stock. You can even check the current state by calling our phone number +421 944 627 725.
How to pay
Several methods can be used to pay in our e-shop: transfer to a bank account, payment by card on-line or in cash via mail order or during personal collection. You will choose your payment method during the creation of the order where postage is automatically calculated.
Selection of goods
Are you looking for breastfeeding, bath and feeding equipment as well as products that will simplify childcare for your baby? In our Trendy mama e-shop you can find design products in stylish colours from premium global manufacturers. The manufacturers of our products focus on innovative solutions during the development of their products and meet the strictest quality requirements.
Are you furnishing a nursery? Select from our offer of nursery furniture, baby carriages, toys and baby clothes.
Treat yourself as well with a stylish handbag or fashion accessories.
Are you looking for a gift? Call us on +421 944 627 725 or send an e-mail to info@trendy-mama.com. We will be happy to help you with the selection of the right toy and your purchase!
Goods on sale!
We try to offer quality goods for favourable prices to our customers. That is why you can always find appealing discounts in our e-shop. Do you want to make your little one happy and save at the same time? Take a look at our current special offers.
I want to return goods, what should I do?
Checking the shipment
Check your shipment upon receipt. Do not accept visibly damaged goods and write down
Withdrawal from contract
As the purchaser – consumer you can withdraw from the contract without justification within 14 days from the receipt of goods as defined in Article 1(7) of Law No 102/2014 Coll. More information about the withdrawal from contract and the procedure can be found at Withdrawal from contract.
Warranty claims
The warranty period begins with the receipt of goods and lasts 24 months during which the goods can be part of a warranty claim. For more information about the conditions of warranty claims, please read the Warranty regulations. Use the Warranty claim form to speed up the execution of your warranty claim.
